How Starbucks, Sam’s Club, and Sugarfina are enhancing the in-store experience

The main takeaway from the first morning of WBR’s Future Stores event in Seattle is that omnichannel is dead. Well,

Read more

How Deloitte Digital helped Chipotle revamp its reputation with a superior mobile customer experience

For a while, Chipotle was the darling of the quick service restaurant (QSR) category, frequently cited as a catalyst in

Read more

What’s your Alexa strategy?: Smart speakers and their role in the customer journey

As Amazon becomes a bigger player in the advertising space, it’s imperative that brands have an Amazon strategy. But do

Read more